Advanced RCG Training

NSW Advance RCG Course Sydney
Same Day Certificate

The NSW government is proposing to mandate Advanced Responsible Conduct of Gambling (ARCG) training for Responsible Gambling Officers (RGO) and other senior roles within hotels and clubs that operate gaming machines.

Trainees must have a current RCG competency card and have sufficient English literacy and be able to read and write in English.

From $295 (Inc. Card Fee)

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Looking for RCG classes? Book here

Allies Training Centre is approved to deliver the training Advance RCG Course in NSW.

  • It is suitable for those working in a variety of industries including Club secretaries, Club directors, unless they have completed ClubsNSW Responsible Gambling Board Oversight training.
  • Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel
  • Hotel licensees and Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
  • Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers.


To undertake this training, it is COMPULSORY that students:

  1. Bring photo ID on the day. This could be a driver’s license, passport or photo ID.
  2. You must be able to read and write in English. If you have difficulty, we recommend you call us before making a booking.
  3. Have a current valid RCG competency card.If you do not have a valid RCG card that is current, we have course dates here or on (02) 9557 7466. 


    1. Can I do this course without an RCG?
      You must have a valid RCG card. If you do not have a valid RCG card, you can book for the RCG course here..
    2. I did my RCG, but it has expired. Can I still do this course?
      You must have a valid RCG card
    3. How will the training day look like?
      Training will be approximately 6.5 hours (incl. break). You will have a theory component, practical component, then an assessment at the end of the day. Once you have completed the course, you will receive your interim via email or printed on the day.
    4. Are you accredited?
      Yes! We are approved under Liquor and Gaming NSW. All our trainers are also approved, with extensive experience in the industry. We assure you, that you will have a great learning experience!

Course Work Flow

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Complete your course face to face

 7 – 8 hours Duration

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Key Topics

The Advanced Responsible Conduct of Gambling (ARCG) course provides the resources and practical skills required to identify and proactively intervene to support patrons that might be experiencing gambling harm. 

The ARCG course covers: 

  • Anticipating and managing high-intensity situations using advanced interpersonal skills
  • Managing high-intensity situations involving distressed patrons
  • Leading a culture of proactive gambling harm minimisation
  • Responsible conduct of gambling in practice

Unit Facts

Unit Name:– Advance RCG 

7-8 hours 

From $295 ONLY! No hidden costs! Incl. license fee! 

An interim certificate will be issued to candidates that have successfully completed the course. Trainees will then need to visit Service NSW with their Interim Certificate and Identification to update their Competency Card. A new Competency Card will be mailed to the applied address and is valid for five years. 

Payment: Credit Card, Direct Deposit, PayPal, Over the phone 

Unit Overview

Advance RCG Training

Enrich your expertise with the Advanced Responsible Conduct of Gambling (ARCG) training—a program tailored for individuals in roles with elevated responsibilities in minimizing gambling-related harm. Ideal for gambling floor managers, supervisors in hotels and clubs, as well as hotel licensees and club secretaries, this course is crafted for senior staff within gambling venues. 

Designed to empower gaming floor managers and supervisors, this course equips them to effectively prevent and manage challenging situations involving patrons. Moreover, it serves as an excellent opportunity for those already competent in the RCG Standard course, providing a platform to enhance their knowledge and refine skills specifically in handling difficult patron scenarios. Elevate your capabilities and take charge of responsible gambling practices. 

Refund Policy

If you fail to 

  • Cancellations less than 7 days will receive not refund.
  • Full course fee must be paid for future courses.
  • Cancellations after the course date will not be valid, full fee must be paid for future courses.

For more refund information, contact us or please refer to pages 10 and 11 of the student handbook. 7 day written notice is required for cancellations. 

Meet the Trainers

Chris Burgess

Chris has been involved with Allies Security as a First Aid trainer for a number of years. He has served in the Australian army…

Imran Ali

Imran has been involved in the security industry for the past 15 years. He commenced his career as a security officer…

John McPhilbin

John has been involved in the security industry for 15 years. During this time he was employed as a security operations manager…

Robert Gillespie

Robert has been involved in law enforcement for approximately 22 years, in the capacity of Detective and Detective Sergeant…

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