Advanced RCG Training Online Course

Same Day Certificate for Advance RCG Training Online Course

The NSW government is proposing to mandate Advanced Responsible Conduct of Gambling (ARCG) training for Responsible Gambling Officers (RGO) and other senior roles within hotels and clubs that operate gaming machines.

Trainees must have a current RCG competency card and have sufficient English literacy and be able to read and write in English.

From $349 (Inc. Card Fee)

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Advance RCG Online Course

Starting July 1, 2024, hotels and clubs possessing over 20 Gaming Machine Entitlements will need to ensure the presence of at least one Responsible Gambling Officer (RGO) during gaming machine operations. Establishments with a larger number of gaming machines will necessitate additional RGO staffing.

RGOs are mandated to undergo Advanced Responsible Conduct of Gambling training. It is the collective duty of all hotel and club personnel, from floor staff to senior management, to actively engage with patrons and monitor for signs of potential gambling harm. RGOs will bear a heightened level of responsibility compared to other gaming staff.

The Advanced Responsible Conduct of Gambling (ARCG) course provides the resources and practical skills required to identify and support patrons that may be experiencing gambling harm.

Allies Training Centre is approved to deliver the training Advance RCG Online Course in NSW.

  • It is suitable for those working in a variety of industries including Club secretaries, Club directors, unless they have completed ClubsNSW Responsible Gambling Board Oversight training.
  • Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel
  • Hotel licensees and Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
  • Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers.

Advance RCG Online Course Content

  • Anticipating and managing high-intensity situations using advanced interpersonal skills
  • Managing high-intensity situations involving distressed patrons
  • Leading a culture of proactive gambling harm minimisation
  • Responsible conduct of gambling in practice

Advance RCG Certificate

Candidates who have successfully completed the course will receive an interim certificate. Trainees will then need to visit Service NSW with their Interim Certificate and Identification to update their Competency Card. A new competency card will be mailed to the applied address and will be valid for five years.

Requirements

To undertake this training, it is COMPULSORY that students:

  1. Bring photo ID on the day. This could be a driver’s license, passport or photo ID.
  2. You must be able to read and write in English. If you have difficulty, we recommend you call us before making a booking.
  3. Have a current valid RCG competency card.If you do not have a valid RCG card that is current, we have course dates here
  4. A computer, tablet or smartphone with a camera, speakers, microphone and stable internet connection.

more information can be gained from: accounts@alliessecurity.edu.au or on (02) 9557 7466. 

FAQs

    1. Can I do this course without an RCG?
      You must have a valid RCG card. If you do not have a valid RCG card, you can book for the RCG course here..
    2. I did my RCG, but it has expired. Can I still do this course?
      You must have a valid RCG card
    3. Do I need to download Zoom?It is preferred to have Zoom downloaded but not required as long as you are able to access it on your device.
    4. How will the training day look like?

      Training will be approximately 6.5 hours (incl. break). You will have a theory component, practical component, then an assessment at the end of the day. Once you have completed the course, you will receive your interim via email or printed on the day.

    5. Are you accredited?
      Yes! We are approved under Liquor and Gaming NSW. All our trainers are also approved, with extensive experience in the industry. We assure you, that you will have a great learning experience!

Course Work Flow

Sign Up & Get Started

Complete your course online

 7  hours Duration 

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ARCG Card

Key Topics

The Advanced Responsible Conduct of Gambling (ARCG) online course provides the resources and practical skills required to identify and proactively intervene to support patrons that might be experiencing gambling harm. 

The ARCG online course covers: 

  • Anticipating and managing high-intensity situations using advanced interpersonal skills
  • Managing high-intensity situations involving distressed patrons
  • Leading a culture of proactive gambling harm minimisation
  • Responsible conduct of gambling in practice

Unit Facts

Unit Name:– Advance RCG
Delivery Method: Online Course via ZOOM
Course Duration: 7-8 hours
Course Price: from $349 ONLY!
No hidden costs! Incl. license fee!
 

Same Day Certificate
An interim certificate will be issued to candidates that have successfully completed the course. Trainees will then need to visit Service NSW with their Interim Certificate and Identification to update their Competency Card. A new Competency Card will be mailed to the applied address and is valid for five years.
 

Payment: Credit Card, Direct Deposit, PayPal, Over the phone 

Unit Overview

Advance RCG Training Online Course

Enrich your expertise with the Advanced Responsible Conduct of Gambling (ARCG) training—a program tailored for individuals in roles with elevated responsibilities in minimizing gambling-related harm. Ideal for gambling floor managers, supervisors in hotels and clubs, as well as hotel licensees and club secretaries, this course is crafted for senior staff within gambling venues. 

Elevate your capabilities and take charge of responsible gambling practices. 

Designed to empower gaming floor managers and supervisors, this course equips them to effectively prevent and manage challenging situations involving patrons. Moreover, it serves as an excellent opportunity for those already competent in the RCG Standard course, providing a platform to enhance their knowledge and refine skills specifically in handling difficult patron scenarios. 

Who should complete ARCG Training?

To create a proactive environment focussed on harm minimisation and provide support for RGOs, it is proposed that other individuals related to venue operations will also be required to complete ARCG training, including:

  • Club secretaries
  • Club directors, unless they have completed ClubsNSW Responsible Gambling Board Oversight training
  • Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business
  • Hotel licensees
  • Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
  • Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers.

 

This ensures that senior management are aware of their harm minimisation obligations, can help drive venue culture, and are equipped to support RGOs in circumstances where RGOs may need to escalate serious instances of gambling harm to senior management.

Refund Policy

If you fail to 

  • Cancellations less than 7 days will receive not refund.
  • Full course fee must be paid for future courses.
  • Cancellations after the course date will not be valid, full fee must be paid for future courses.

For more refund information, contact us or please refer to pages 10 and 11 of the student handbook. 7 day written notice is required for cancellations. 

Meet the Trainers

Chris Burgess

Chris has been involved with Allies Security as a First Aid trainer for a number of years. He has served in the Australian army…

Imran Ali

Imran has been involved in the security industry for the past 15 years. He commenced his career as a security officer…

John McPhilbin

John has been involved in the security industry for 15 years. During this time he was employed as a security operations manager…

Robert Gillespie

Robert has been involved in law enforcement for approximately 22 years, in the capacity of Detective and Detective Sergeant…

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